Chatbots? It may be hard to imagine, but they are taking over the world! You can use chatbots for a lot of different things. To do your registration in the city hall, to find out the weather forecast or even for life advice. But what exactly is a chatbot? I must admit, I knew next to nothing about them before I did some research. I presume this could be the case for many people out there, so simply read further, to become a chatbot expert!
So first things first, what is a chatbot?
A chatbot is a service, powered by rules and sometimes artificial intelligence. You can interact with the chatbot by an interface. You use a chatbot most of the time via a chat product. For example, Facebook Messenger and Slack.
So for example, when you use the chatbot AiRelo, you send the chatbot the message ‘Get Started’. The chatbot will respond to you, and ask you questions. When you have answered all questions, you will have a completed registration form for the city hall of Berlin. The chatbot helps you whilst interacting with you. It is so clever, that at times, you forget that you are chatting with a robot, and not a real person.
Additionally, there are also different types of chatbots. You can discern them from 3 types. The first type is the chatbot that strictly follows rules only. This kind of chatbot is not very smart. Whatever the bot has been programmed to do, is the only thing that it will know. The second kind of chatbot is the chatbot that uses machine learnings. It is, therefore, kind of smarter than the first one. This chatbot understands languages and you don’t have to say word for word what you mean, as the bot should be able to pick up the general meaning of your message. The last bot is the bot created with a specific purpose. Those bots are mostly used by stores, as they are used to help customers purchase something.
But what are the advantages of a chatbot?
So far chatbots seem like a nice idea, but what are the advantages? Why don’t we just stick to normal customer service? The following reasons will convince you to use chatbots.
- Chatbots are available 24/7. This is a big advantage, because how many customer services can make this claim? If you have plenty of time on the weekend and want to do your registration for the city hall, but you can’t as the city hall is closed? Chatbots like AiRelo are never closed and will be able to help you register any day of the week.
- It’s a lot cheaper for the companies. Normally companies can have a large number of customer service employees, which is not necessary when you have a chatbot that can do the same job.
- A chatbot is programmed by the people who create it. Everything that a chatbot says is the same for each person who interacts with it. So you don’t have to deal with an impolite employee or someone who perhaps doesn’t treat all customers the same. With a chatbot, every customer is equal.
- Lastly, I think one of the most important advantages, the bots do the boring work, that most people don’t feel like doing themselves. They simply make our lives easier.
What influence do bots have in the Smart City?
Berlin is already a smart city and is becoming smarter every day. A lot of startups are established in Berlin, with their own smart innovative ideas. To be a smart city it is important to have some perfect ingredients, as in data, technological innovations, and renewable energy! Those technological skills create really great solutions. Chatbots have their own influence in smart cities. In Berlin, chatbots are created for different purposes. There is a chatbot that helps you register your new address and many others are already used much as customer service. The bots make the city smart, as they can help you at any time of the day, so you don’t ever have to worry about closing times again.