Reuters Events: Customer Service & Experience USA 2020

17nov(nov 17)10:00 am18(nov 18)12:00 amReuters Events: Customer Service & Experience USA 2020Time has ran out! Better luck next time!


november 17, 2020 10:00 am - november 18, 2020 12:00 am(GMT+02:00)



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Event Details

A time of unprecedented challenge and opportunity for Customer Service Leaders

Customer Service & Experience USA 2020 (November 17-18th) brings together an unrivalled list of senior customer service leaders from the world’s most powerful and innovative brands. Join 5000+ customer care professionals online for a virtual event that is purpose-built to propel your business into the future of customer service.

In celebration of our 10th anniversary, we are bringing our most senior line-up yet. Expect insights from senior leaders at the forefront of service and experience, impactful presentations, real-world case studies, interactive sessions, and virtual networking – Direct to your home.

Our all-star speaker line-up boasts leaders from Frito-Lay, Verizon, Mastercard, Twitter, Nissan USA, Radisson Hotels, AT&T, Philadelphia Eagles, and many more of the USA’s most recognisable brands. Gain actionable insight into 2020’s biggest challenges and opportunities:

Scale Flawlessly: Ensure quality and consistency as your support teams grow and adapt to ever-growing customer expectations as you futureproof your support structure for 2020 and beyond

Synchronize Channels: Provide intuitive 24/7 self-service, match tone-of-voice and fully embed social, web, chat and portal into your contact center operations

Implement Automation: Build a business case for your 2020 innovation strategy, connect the data dots and effortlessly implement, machine learning, AI, chatbots, speech analytics and so much more

Bring customer experience to the center: Gain senior management buy-in, prove ROI, and move from reactive support to proactive success

Upskill Agents and Leaders: Empower agents with the latest innovations, diversify skillsets, supercharge onboarding, and unlock the potential of your agents

Visit or Scott Cormack: [email protected] for more information.

Announcing the World-Class Leaders Headlining This Year’s Virtual Event:

Michael Del PozzoChief

Customer Officer

Frito-Lay NA

Aparna Khurjekar

Chief Customer Officer

Verizon Consumer Group

Lance Gruner

EVP, Global Customer Care


Juliann Bowerman

Chief Global Digital Consumer & Customer Experience Officer

Kellogg Company

Mission Statement

At the Customer Service & Experience USA 2020, our mission is to give you the tools and strategies to achieve effortless resolution, drive new extremes of efficiency and deliver the ultimate customer experience. That’s why we’ve gathered those leading customer support, experience and digital customer care from the world’s most influential brands. A community of trailblazers, defining a new standard for service and care.



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